Visionnaire provided IT specialists for Cisco, focusing on 24/7 support, and more

Visionnaire - Blog - Case TBS

Companies that face challenges in finding highly specialized talent in areas such as technology, engineering, digital marketing or data science find outsourcing to be a strategic and efficient solution. Outsourcing services allows immediate access to professionals with advanced know-how, without the need for lengthy recruitment, training or internal structuring processes. 

This model significantly reduces operational costs related to direct hiring, such as labor charges, benefits and infrastructure. In addition, outsourcing allows the contracting company to focus on its core business, while external specialists handle specific demands with quality and agility, accelerating projects and promoting innovation. 

Another major benefit is flexibility. Outsourcing allows hiring on demand, that is, according to the needs of the project, without long-term commitments. This makes operations more agile and adaptable to market changes, something essential in increasingly dynamic corporate environments. 

In short, by opting for outsourcing, companies gain in speed, technical quality and strategic efficiency, ensuring that complex demands are met by experienced professionals, without overloading the internal structure. 

TBS Networks Success Case 

TBS, a U.S.-based IT consultancy, needed highly qualified professionals in São Paulo to meet Cisco’s demand for support in infrastructure, hardware, software, and Office 365. 

Visionnaire, with nearly 30 years of experience in software development and talent acquisition, selected two professionals with the technical and cultural fit required for the project. These professionals underwent in-person training provided by Cisco, with oversight from a Visionnaire representative, ensuring full alignment with the company’s operational standards. 

The professionals were responsible for tasks such as system diagnostics, hardware upgrades, software installation, security procedures (including encryption and backups), and technical support. The outsourcing model allowed Cisco to maintain productivity and reduce costs while filling a temporary internal gap with expert external support. 

Visionnaire utilized its proprietary talent database and integrated recruitment tools like LinkedIn Recruiter and ATS systems such as Abler. The selection process included résumé analysis, technical interviews, and testing with platforms like Remote Interview and HackerRank. Visionnaire also managed the professionals post-hiring, providing dedicated supervision without additional cost to the client. 

The operation was intermediated by Cameo Global, a Cisco solutions provider later acquired by New Era Technology. All companies involved—TBS Networks, Cisco, and Cameo—had their needs fully met through a solution that combined speed, efficiency, and compliance with Brazilian labor and outsourcing laws. 

This case illustrates Visionnaire’s strength in providing tailored IT staffing solutions through outsourcing, ensuring quality service, strategic alignment, and operational excellence. 

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