Visionnaire provided IT specialists for Cisco, focusing on support, and hardware and software installation and maintenance
Client
Area
Summarized Problem
Summarized Solution
Results
With the team assembled by Visionnaire, Cisco — the end client — had specialists
in charge of various tasks specified in the project, providing the reliability and efficiency Cisco needed to cover a temporary
staff shortage.
This model enabled Cisco to maintain productivity at reduced costs thanks to a highly
qualified team with expertise in the required technologies — both hardware and software.
As a result, the company obtained an advanced technological solution based on Artificial
Intelligence, capable of delivering results in seconds and benefiting professionals, patients, and clients.
Technologies
Visionnaire has extensive expertise in talent acquisition and selection. We specialize
in various areas of technology, including software development, websites, agile methodologies, applications, cloud computing,
DevOps, Human Resources, among others. Our differential is aligning ideal professionals with the specific needs of companies
of all sizes and industries, considering not only technical skills but also cultural compatibility, which was essential for
this project involving TBS Networks and Cisco.
With over 29 years of experience in the software sector, Visionnaire has built a vast
network of IT specialists and maintains a proprietary talent database integrated with LinkedIn. We use Applicant Tracking
Systems (ATS), such as Abler, to streamline the recruitment process through intelligent resume analysis.
Our qualified team can quickly launch projects, evaluate candidates, and form efficient
teams. Once suitable profiles are identified, both technically and culturally, we handle negotiations between the company
and the professional. For each position, we evaluate hundreds of candidates, ensuring all client requirements are met with
excellence.
We adopt advanced tools for talent mapping, people management, and comprehensive profile
analysis, ensuring more agile and assertive processes.
We act proactively with LinkedIn Recruiter and have strategic contracts for job ad
publication and slot usage in ATS systems, reducing costs for hiring companies. We post job opportunities on platforms such
as Catho, InfoJobs, Indeed, ZipRecruiter, Google Careers, and LinkedIn Jobs. We conduct customized interviews and apply specialized
technical tests using tools like Remote Interview and HackerRank to ensure precision and quality in hiring. Additionally,
we offer outsourced management of allocated professionals, with continuous follow-up by a dedicated team member at no additional
cost. This guarantees greater predictability, control, and efficiency for companies. We strictly comply with Brazilian labor
laws and outsourcing regulations, including the 2017 reforms. Our commitment is to deliver consistent results with a focus
on excellence and strategic alignment with each client’s needs.
We also adopt modern artificial intelligence tools, such as NotebookLM and Gemini, reflecting our DNA of always seeking the most advanced solutions available.
Detailed Problem
Through a representative in New York, TBS approached Visionnaire with the need for
specialized support for Cisco, a global tech leader founded in 1994 that develops, manufactures, and sells network hardware,
software, telecommunications equipment, and technology services.
Cisco needed highly qualified professionals in São Paulo with proven experience
in installing and troubleshooting relevant software and hardware, customer IT support, and Office 365 expertise. These specialists
were responsible for a range of tasks, including:
- Monitoring computer hardware
performance and diagnosing system issues;
- Upgrading computers with
new hardware, such as additional RAM or new disk drives;
- Replacing worn or defective
parts and cleaning hardware as per manufacturer specifications;
- Testing repaired equipment
before returning to users;
- Configuring new computers,
including OS image deployment (Mac and Windows);
- Installing, configuring,
and updating software applications;
- Identifying and resolving
software and OS issues;
- Logging and routing support
tickets, documenting actions and solutions;
- Prioritizing and escalating
urgent matters;
- Performing system integrity checks and mitigation actions to meet software and security standards, including encryption, patching, and backup.
The operation was intermediated by Cameo Global, a known provider of IT and telecom
solutions with expertise in Cisco-based solutions, acquired by New Era Technology in 2023.
Detailed Solution
Outsourcing is a strategy of delegating activities or processes, typically handled
internally, to specialized companies. This allows organizations to focus on core competencies while entrusting areas such
as IT, software development, or technical support to external experts.
In this case, the two professionals selected by Visionnaire were trained in person
using Cisco’s equipment and guidance, with direct support from a Visionnaire representative.
With the professionals’ previous experience and Cisco’s hands-on training,
supported by Visionnaire, the project’s demands were fully met, and the needs of all companies involved —TBS Networks,
Cameo Global, and Cisco— were successfully addressed.
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