Unimed Paranaguá needed a Service Management System that was quickly implemented
CLIENT
Unimed Paranaguá
Unimed Paranaguá
AREA
Health Care
PROBLEM
Need for automation of customer service processes for Unimed Paranaguá in an integrated manner with existing systems.
SOLUTION
Visionnaire has deployed, customized, and developed improvements and maintains the system with quality support.
RESULTS
SiGA allows the automation of the service processes of any Unimed unit that uses Biomeek as ERP. All services are now centrally registered. The system refers the requests to the responsible departments that register, alter, and direct the occurrences in the process.
From then on, the most important and frequent information becomes more evident, guiding Unimed Paranaguá in the continuous improvement of its service process, reflecting directly on the satisfaction of its clients. With the use of SiGA, Unimed Paranaguá not only implemented a project quickly and with adequate budget, but also remained as the largest and main medical health insurance operator of the coast of Paraná and region.
TECHNOLOGY
The following technologies were used: Java, JEE (currently Jakarta EE), JavaScript, HTML, CSS, Progress and Oracle databases, integration with Biomeek (ERP system), unit and system tests with JUnit, and reporting with JReport.
Detailed problem:
Unimed Paranaguá needed to automate customer service processes quickly. Such solution needed to be compatible with existing systems and infrastructure in the company (an ERP system, named Biomeek, also Progress and Oracle databases).
In order to do so, it relied on Visionnaire's experience of having implemented the service system in other Unimed units, thus being able to meet its agility and budget needs.
Detailed solution:
Service management system SiGA allows the automation of the service processes of any Unimed that uses Biomeek as ERP. Visionnaire has developed SiGA in partnership with Unimed and today it is possible to replicate the solution.
With the implementation, maintenance and development of improvements and customizations of the customer service system, Unimed Paranaguá was able to implement it quickly, productively, at a much lower budget than other market options, and compatible with the existing infrastructure, which also reduced costs by not requiring deployments of other systems or databases.
In addition to developing, customizing, and deploying the system to Unimed Paranaguá, Visionnaire maintains it by providing quality support and improvements whenever necessary.
