After creating and modernizing the FIEPE System portals, Visionnaire continued the partnership through support and maintenance services
The modernization of the FIEPE System portals marked
an important stage in the partnership between the Federation of Industries of the State of Pernambuco (FIEPE) and Visionnaire.
In the previous project, the WebPublication© solution
was used to structure a centralized content management platform, with particular emphasis on the SESI Pernambuco portal. The
new phase of the relationship, however, introduced a different challenge: keeping the environment running with continuity,
agility, and close technical support for the institution's teams.
After the implementation, Visionnaire won the public
tender related to service continuity and began providing support and maintenance services. The work was based on direct contact
with the IT and Marketing teams, fast response to requests, and availability to support FIEPE when new demands were being
prepared or when internal responsibilities were changing. This close relationship became especially relevant in a scenario
of reorganization, team reductions, and the transfer of website management from the technology area to business areas.
The support operation also had to serve an environment
involving different audiences and a large Marketing team responsible for maintaining portal content and communications. Because
Visionnaire already knew the architecture created in the previous project, it could address new needs without rebuilding the
entire technical context for every request. This favored continuity of the environment and created a support channel for questions,
adjustments, and assessments related to WebPublication©.
The continuity meetings show that, even during these
changes, the portals continued to be viewed as strategic assets for bringing the institution closer to its audiences. Possibilities
discussed included new experiences on the SESI website, integrations with the Gênesis (Genesis) healthcare management
system, service lookup, appointment scheduling, APIs, WhatsApp, education-oriented features, and, in the future, integrated
digital applications. These initiatives are not presented in this Success Case as completed deliveries, but they demonstrate
the importance of maintaining a supported technology foundation and a partner with knowledge of the environment.
In this context, Visionnaire's support helped preserve
the technical continuity of the WebPublication© solution and the project history. Instead of starting each request from
scratch, FIEPE could rely on a team that already knew the portal structure and could quickly support the analysis of new needs.
Visionnaire's availability also allowed the institution to keep paths open for future enhancements without compromising the
operation of the existing environment.
The result was a support partnership based on close
collaboration, readiness, and continuity. Visionnaire remained a technical resource for FIEPE teams, helping the portal operation
navigate internal changes and remain prepared for future enhancements. The case demonstrates Visionnaire's ability not only
to implement digital solutions, but also to support, maintain, and evolve environments that need to keep pace with business
priorities over time.
Click here to learn more about this success story.
