Voice AI: An Underestimated Revolution?

Although it has been a debated concept for years (just think of movies like Her from 2013, which once seemed like pure science fiction), Voice Artificial Intelligence has finally reached its tipping point. Those robotic and limited commands from first-generation assistants, like Alexa and Siri, are quickly giving way to fluid conversational interactions, remarkably natural and, most importantly, meaningful. This evolution, driven by Generative AI and by technologies that even reproduce emotions in speech, such as Sesame AI, is remarkable. 

What does this mean in practice? That we are on the verge of a shift as profound as the arrival of the Internet or Mobile. The renowned digital innovation leader Tobias Dengel argues, in his book The Sound of the Future, that voice will become the ultimate interface between humans and machines. The reason is simple: we speak about three times faster than we type. 

The leap from simple commands to human conversation 

Voice commands are nothing new. You’ve probably used GPS to find a route or asked your phone to dial a number. But that was the limit. The revolution now lies in AI’s ability to maintain a dialogue, understand context, and above all, act on complex, unstructured instructions. 

Imagine this situation in your factory or office: instead of filling out a complex form about a system error, your employee simply asks the equipment: “What happened on Server X in the last cycle? Is the status normalized?”, and the system not only answers but explains the root cause in human language, suggests the solution, and perhaps even initiates the correction protocol. 

This is the future where “everything that moves will have AI,” as some visionaries say, even a lawn mower. 

Speed and efficiency redefined 

The real advantage for the corporate and industrial world lies in speed and efficiency. Tobias Dengel emphasizes that voice interfaces can triple the speed of human-machine communication. This impacts everything from filling out reports and composing e-mails to inventory control and software scheduling. 

In terms of accessibility and inclusion, voice makes technology available to everyone, regardless of typing skills or hand use, which is crucial in workplaces where hands are busy (factory floor, surgeries, logistics, etc.). 

There are also multimodal applications. That is, the future of voice is not just about listening but about speaking to obtain visual, textual, or actionable results. You could say: “Generate the sales chart for the last quarter and highlight the drop in the South region”, and AI, processing natural language, not only understands but executes the task and displays the chart. Multimodal experience is at the heart of this transformation. 

Your company cannot stay silent 

Andrew Ng, one of the world’s foremost AI experts, emphasizes that the next wave of value will come from AI’s ability to process unstructured data, and voice is the most powerful example of this, as it is the most natural form of data input for machines. According to Andrew, Voice AI is one of those underestimated technologies in the vast field of Artificial Intelligence, but it will have a huge impact on our lives in the coming years. 

For us at Visionnaire, with nearly 30 years of experience in Software Factory and Digital Transformation, the message is clear: the timing to act is now. The risk is not in imperfectly implementing Voice AI, but in failing to adopt it and being overtaken by competitors. 

Is your Customer Experience (CX) ready? Customers no longer want to call and go through endless menus. They want an intelligent conversation that solves the problem immediately. 

Are your internal processes optimized? Voice can turbocharge productivity, reducing time spent on typing and repetitive tasks, freeing your team for strategic work. 

Voice AI is the next great digital leap. It is transforming how we interact with everything, from our cars to your company’s ERP (Enterprise Resource Planning). Adopting a “voice-first” strategy is not just a trend: it is the path to ensuring relevance and competitiveness in the future. 

Since the end of 2024, Visionnaire has already implemented its own Voice AI Agent, using it internally to validate its efficiency. We know the potential of this tool in detail and offer it to clients of all sizes and sectors, ensuring that you have a versatile solution that enables effective communication. Regardless of the industry, Visionnaire’s AI Agent is a versatile solution that can be applied in different contexts, ensuring efficient and effective communication with customers. 

Do you want to stop typing and start talking to technology? Visit our website and talk now with Visionnaire’s AI Agent (the voice icon is in the bottom-right corner of the screen). Or click here to speak with our specialists and design your voice-first strategy.