Tecpar - Citizen Internet

CLIENT
Instituto de Tecnologia do Paraná (Tecpar)

 
AREA
E-government

 
PROBLEM
Make the community and municipal governments aware of the benefits of using the internet as a means of communication, interaction, and service delivery.

 
SOLUTION
Visionnaire has developed a web portal for city halls containing the WebPublication Content Management System and a TTM (Call Manager) system for the Help Desk module.

 
RESULTS
Citizen Internet can be accessed via telephone, internet, or service desk. In addition, municipalities get more agility and control of citizens' service calls. The software is cross-platform and compatible with leading databases in the industry.

 
TECHNOLOGY
Websphere, HTML, ORBacus, WebPublication and the Trouble Ticket Manager (TTM). These last two modules are produced by Visionnaire.

   

    
Detailed problem:
Develop an awareness program for the community, and especially for municipal governments, about the benefits of using the internet. Also, spread knowledge and encourage the use of technology and the portal.

 
Detailed solution:
Visionnaire has developed a portal for city halls that serves as a reference point for the community and contains an internet Help Desk module. Through any computer with internet access, citizens can send their comments, requests, notices, and questions directed to city halls secretaries and thus get a return of the solution found.

 
The use of Citizen Internet streamlines the process within city halls, creating a new service through the web and accelerating existing processes such as counter service, opening calls, among others. The Citizen Internet architecture involves three modules:

 
The site, with web pages that support the Internet Citizen portal, city hall, secretariats, among others;

 
WebPublication, for creating and managing web pages and their content;

 
Trouble Ticket Manager (TTM), which controls the flow of tickets sent to city halls (Help Desk).

 
The application is executed from a server located in the city hall or through a Data Center, which can provide the Citizen Internet from a central server to any city hall that needs it. Conducts a real experience, involving the community through the municipalities with the support of World-CLASS, aiming at the transformation of Paraná into World Class Software. It was funded by Tecpar (Brazilian Portuguese for Paraná Institute of Technology), supported by the Secretariat of Science and Technology of Paraná, and is part of the projects approved by Paraná World Class.