FIEPE - Technical Support and Maintenance

Client
Federação das Indústrias do Estado de Pernambuco – FIEPE (Federation of Industries of the State of Pernambuco – FIEPE) 

Area
Industry 

Summarized Problem
After the FIEPE System portals were implemented, it was necessary to ensure operational continuity and technical support for the platform, with agile service for the teams responsible for the environment. The scenario became more complex due to internal changes, team reductions, and the transfer of website management between areas of the institution. 

Summarized Solution
Visionnaire won the public tender related to service continuity and maintained a support and maintenance operation with direct contact with FIEPE teams, fast response to requests, and technical availability during planning and reorganization periods. This work preserved the continuity of the WebPublication© environment and supported the assessment of new enhancements for the portals. 

Results
The support partnership kept Visionnaire as a technical point of contact for the FIEPE System portals, providing agile responses, close collaboration with the IT and Marketing teams, and readiness during periods of internal change. 

In addition to supporting the existing environment, the relationship enabled FIEPE to discuss possible future enhancements with Visionnaire, such as integrations with healthcare systems, APIs, WhatsApp, digital journeys, and new website features, without compromising the continuity of the solution already in place. 

Technologies
WebPublication©, Visionnaire's Content Management System (CMS), used as the foundation for the FIEPE System portals. During continuity meetings, possibilities for integration with APIs, healthcare management systems, WhatsApp, and other digital journeys were also evaluated. These initiatives were identified as opportunities for future enhancement.

Detailed Problem
The Federation of Industries of the State of Pernambuco (FIEPE) was established in 1939 to foster the development of local industry, consolidating a union base made up of 33 unions representing a range of industrial sectors. 

FIEPE is the central organization of the FIEPE System, which comprises four interconnected entities: the Social Service of Industry of Pernambuco (SESI), the National Service for Industrial Training of Pernambuco (SENAI), the Euvaldo Lodi Institute of Pernambuco (IEL-PE), and the Center of Industries of the State of Pernambuco (CIEPE). 

The FIEPE System had four independent websites, each built with different technologies, so there was no technology standardization. Consequently, there was no consistent support structure, and the existing architectures were not adequate for the scale and context of the FIEPE System. 

In a previous project, Visionnaire supported the modernization of the portals, with particular emphasis on migrating the SESI Pernambuco website to WebPublication©, creating a centralized content management structure and increasing the autonomy of the teams responsible for publishing. 

After this implementation, a different need emerged: ensuring the day-to-day continuity of the environment. FIEPE needed technical support to maintain the portals, address requests from the areas involved, and support decisions during a period of organizational change. Challenges included team reductions, redefined responsibilities, and the transfer of website management from the technology area to business areas. At the same time, new digital demands remained on the horizon, especially for SESI, involving healthcare, education, integrations, APIs, and channels such as WhatsApp. 

Therefore, the FIEPE System did not simply need a service provider, but a company with a content management publishing platform capable of standardizing the website structure through a single solution. For example, there was no possibility of integration with the institution's legacy systems. 

Detailed Solution
Visionnaire continued the partnership after winning the public tender related to the service, maintaining a support and maintenance agreement for the FIEPE System for three years. The work was characterized by direct contact, close collaboration with the IT and Marketing teams, and agile response to the needs presented. When FIEPE was structuring new initiatives or reorganizing internal responsibilities, the Visionnaire team remained available to analyze requests, provide technical guidance, and support the existing environment. 

This ongoing support preserved the knowledge accumulated during the original project and prevented FIEPE from having to rebuild the technical context for every new need. Visionnaire also remained available to discuss enhancements beyond maintenance, including integrations between the portals and business systems, new digital experiences, and potential custom development. In this way, support served not only to maintain the platform, but also to continue a partnership capable of accompanying the transformation of the portals according to the institution's priorities.

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Case Presentation