Solution to make it easier for Unimed Curitiba users to unlock the network password through the intranet in an agile, secure and without the need for IT service

Unimed Curitiba
High number of tickets opening for attendance and overload of the IT department of Unimed Curitiba for problems of low complexity, such as the unlock of password for access to the network by the users.
Agile and secure way to unlock passwords made by the user through the intranet. With this solution the user will unlock your password in a few minutes, just having a computer with access to the network. You will not need to open a ticket for IT service.
23 service units and about 1,400 employees in the commercial, administrative and service areas in Curitiba and region.
The technologies used for this project were: Active Directory (LDAP) integration via Java language (JEE), Windows Server operating system, HTML5, CSS3, Javascript, Apache Tomcat, XML, JSP, Ajax, JQuery and Oracle databases.
Detailed problem: Unimed Curitiba, a cooperative of medical work that was founded on August 6, 1971 and currently, with 43 years of existence, has more than 4,200 doctors cooperated, almost 600 thousand clients and holds about 60% of the market Of health plans in Curitiba and Metropolitan Region. With 23 service units, it has the largest service network and accredited services in the capital. The largest health cooperative in the state, also among the five largest in the Unimed System, had a problem related to the difficulty and bureaucracy of unlocking the password of users who for some reason forgot or lost their password, not being able to access the network and The company's intranet system. The high number of ticket openings for service and overhead of the IT department of Unimed Curitiba for problems of low complexity was the key point of the project.
Detailed solution: Visionnaire developed the solution presented to the user through an HTML page on the intranet, the process for Unimed's network user password unlocking, considerably reducing the amount of ticket opening for IT service. The process begins with the registration of three open security questions, enabling the password change request. Most users will have access to the password exchange process of other users, with only a few exceptions, due to specific Unimed needs. Password unblocking is an activity that can be performed by the user through the intranet in an agile and secure way. With this practice the user will unblock his password in a few minutes just having a computer with access to the network. You will not need to open a ticket for IT service. It is necessary for the user to register a question and answer questionnaire that will be requested when the password is unlocked. The intranet issues a frequent alert requesting the person to set up questions and answers. You can also access the question and answer questionnaire through the intranet side menu. The user can unblock their password from any computer connected to the Unimed network, using the intranet. The page is displayed: Enter the functional and click the 'FIND' button. Enter date of birth, CPF and RG. The data is validated in the employee's registry. Soon the questionnaire of questions and answers previously registered appears. Once the data has been validated, the new password will be displayed on the intranet page and must be changed upon the first login of the network. If the registered data is not validated, the following information will be displayed: Note: The password of supervisors, managers, superintendents and directors that is unlocked by this process will be sent by SMS to the corporate telephone number registered in the system. Password unlock will be blocked after 5 wrong responses. All unlock attempts will be logged in the system identifying the network login, the machine, and the time taken. Successive unlock attempts from a machine will be monitored by the information security area. The user who has the password changed will receive an email informing about the change.